[As shared by an Army
Officer Mr. Batra]
"It’s always not about Business”
I was on Temporary duty to attend Republic Day Parade
in Delhi. I had to stay for two nights in Delhi. So, I stayed in hotel TAJ. I
had specifically chosen the hotel because of its location.
In the evening, I called the reception and
requested them to get my dress ironed.
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| Ratan Tata |
After a while, the room service boy came to pick
my dress. I handed over him my uniform for ironing. He was shocked to see my
uniform and politely asked Sir, you are in Army. I replied yes, he immediately
took out his mobile, and took selfie with me and said Sir, I am seeing an Army
officer for the first time. I have seen them in movies only. He instantly stamped
his feet and saluted. He said Jai Hind Sir and left.
After a while, somebody knocked at the door. I
opened the door and to my amaze two beautiful girls were standing with their
cell phones in hand. One of them said Sir, we request for one selfie. I didn’t know
how to react. I smiled like a fool. I gave them chocolates from the mini bar,
as if they were kids. But you know, what nervousness can do to you. It stops
the logical flow of thoughts.
At around 2100 Hrs., I Got a call from the
reception, asking me if, I can come down for the dinner as it can’t be served
in room, in an extremely polite manner. I went down to have dinner, then I
noticed the real beauty of that place, amazingly awesome interior. Landing from
the jungles of Kashmir, the ambience was too shinny for me. The moment I
entered the main arena, to my surprise the entire staff was standing there.
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| Hotel Taj. New Delhi |
The staff approached me with manager leading the
contingent. The manager said- Welcome to our hotel Sir, It’s our pleasure to
have you in our hotel, handing me the beautiful bouquet. The manager himself
had dinner with me.
Next Day.
To my surprise, I was provided with a BMW car by
the hotel for my move to “Rashtrapati Bhawan”. Frankly speaking, we are not
used to such type of VIP treatment. We fauzis are more comfortable in our
Gypsy.
Day of Check Out.
I went to the reception, handed over the card.
Receptionist: Thank you for your stay Sir. How
was your stay?
Me: Stay was very comfortable. My Bill please.
Receptionist: Your stay has been sponsored by
our hotel. You protect our Nation. So this is our small token of gratitude for
you. We respect your patronage.
It was not about the saving money which made me
feel good, but it was about the respect they have shown towards the “Olive
Green”
I was deeply touched by this gratitude. What a
great nation we live in!
After that incident, I wrote to the CEO of TAJ
group of hotels. Narrating the incident and appreciating the gesture shown by
the Manager of TAJ Delhi.
To my surprise, I got a return mail from the CEO
stating that TAJ group of hotels have decided to give discount to Army officers
for their stay in TAJ hotels across the country.
Wow, what a way to pay the tribute and respect
to the soldiers.
TATA has the best work ethics environment.
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